LemonBook (“we,” “us,” “our,” or the “Platform”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our mobile applications, or access any of our services (collectively, the “Services”).

By using LemonBook, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide

• Name, date of birth, address, email, phone number, and identity documents (for account registration and verification).
• Payment details (e.g., card information is processed by third-party providers and not stored by us).
• Username, password, and security questions.

b. Automatically Collected Information

• IP address, browser type, device information, operating system, and referral URLs.
• Usage data: pages visited, time spent, bets placed, and interaction with features.
• Cookies and similar technologies (see Cookies section below).

c. Information from Third Parties

• Verification data from identity and age verification providers.
• Fraud prevention and anti-money laundering checks from specialized services.

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process deposits, bets, and withdrawals.
• Verify your identity and age to comply with legal requirements.
• Provide customer support.
• Send promotional offers, newsletters, and updates (you can opt out).
• Improve our Services, detect fraud, and prevent illegal activities.
• Comply with legal obligations, including responsible gambling monitoring.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login details.
• Analyze site traffic and user behavior.
• Deliver personalized advertisements.

You can manage cookies through your browser settings. Disabling cookies may limit some features.

We also use third-party analytics tools (e.g., Google Analytics) that may collect anonymized data.

4. Sharing Your Information

We share information only in these circumstances:

• With payment processors and banking partners to handle transactions.
• With identity verification and fraud prevention services.
• With regulatory authorities and law enforcement when required by law.
• With service providers (e.g., hosting, IT support, marketing) under strict confidentiality agreements.
• In the event of a business transfer (merger, acquisition), your data may be transferred.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures, including encryption (SSL/TLS), firewalls, and secure servers, to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary:

• For active accounts: as long as you use our Services.
• For closed accounts: up to 5 years for legal and regulatory compliance (e.g., anti-money laundering records).
• You may request deletion of certain data (see Your Rights below).

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data.
• Correct inaccurate information.
• Request deletion of your data (subject to legal obligations).
• Object to or restrict processing.
• Withdraw consent for marketing communications.
• Data portability.

To exercise these rights, contact us at [support@lemonbook.com]. We will respond within 30 days.

8. International Data Transfers

Your information may be processed in countries outside your residence (including Curaçao or other hosting locations). We ensure appropriate safeguards are in place for such transfers.

9. Children’s Privacy

Our Services are not intended for individuals under 18 (or the legal gambling age in your jurisdiction). We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services after changes constitutes acceptance.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact: Email: privacy@lemonbook.com Or via our support team on the Platform.

Thank you for trusting LemonBook. We’re committed to keeping your data safe while you enjoy the fresh betting action!

Gamble Responsibly. 18+.